Telehealth has exploded since 2020 โ and with it, a new set of administrative challenges that traditional office workflows weren't designed to handle. Virtual medical assistants are uniquely suited to support telehealth practices.
Why Telehealth Needs Specialized Administrative Support
- Telehealth platforms have different scheduling and consent workflows
- Technical onboarding patients to video visit platforms requires support staff
- Telehealth billing rules differ by state and payer โ requiring expertise
- Documentation timelines are compressed โ notes need to be done same-day
What a VMA Does for Telehealth Practices
- Telehealth scheduling: Books video visits, sends platform links, manages calendar
- Patient tech support: Helps patients connect to video platforms before their appointment
- Consent collection: Sends and collects telehealth-specific consent forms digitally
- State-specific verification: Confirms patient location and provider licensure compliance
- Telehealth billing: Correctly codes and bills video visits under current payer rules
- Post-visit follow-up: Sends care instructions, follow-up scheduling, prescription routing
Telehealth Billing: Where VMAs Add Significant Value
Telehealth billing is one of the most rapidly changing areas in medical billing. Modifier 95 (synchronous telemedicine), place of service code 02 vs. 10, audio-only billing rules, and state-specific telehealth parity laws require active monitoring. A VMA with telehealth billing experience ensures you capture every billable telehealth encounter correctly.
VMAs Built for Telehealth Practices
We match telehealth practices with VMAs specifically trained in telemedicine workflows.
Get a Telehealth VMA โ